Customer Survey

by Dun & Bradstreet Information Services

OVERALL RATING Overall satisfaction with supplier performance	1.17
TIMELINESS - DELIVERY OR PERFORMANCE Delivery of product or performance of service in promised time periods	1.16
PROBLEM RESPONSIVENESS Responsiveness to any product or service problem	1.21
QUALITY OF PURCHASED PRODUCT OR SERVICE Level of quality of purchased product or service	1.52
TOTAL COST Promised total cost of product or service versus any additional incurred costs	1.04
TECHNICAL SUPPORT Level of ongoing service to support or enhance purchased product or service	1.16
DELIVERY - QUANTITIES Actual quantity delivered versus quantity ordered	1.00
ATTITUDE OF SUPPLIER PERSONNEL Attitude of supplier personnel about supplier and toward customer	1.08